EasyGo.lk

FAQs

Frequently Asked Questions

Here are some details on the questions you may have and what you need to know

Why can I not buy a ticket for some routes?

Although we are constantly expanding our offer and improving the ease of usage for both travellers and bus companies, not all bus companies are currently interested in selling their tickets online.

Can I cancel my bus ticket before travel?

Yes, you can cancel your ticket (except for the non-refundable tickets) up to 24 hours before the departure time stated on the purchased ticket, for refund we charge a service fee of 20% (MAX. Rs.100) per ticket.

Is it cheaper to buy tickets on EasyGo.lk?

In most cases ticket prices are the same as at the bus station; however, from time to time we have exclusive offers for EasyGo.lk customers.

Can I bring my pet on the bus?

Generally, the answer is no. If a specific carrier allows you to bring a pet on the bus, you will see a PET icon next to the bus company name.

Am I charged a cancellation fee?

If you cancel your trip up to 1 day before your departure date, it is free. After that, we might charge a cancellation fee. After canceling your booking, a voucher will be generated. The voucher is valid for 1 month and is worth the price of your booking minus a cancellation fee, if applicable.

Is it safe to buy a ticket on easygo.lk?

Safety of the buying process is something we take very seriously; the merchants we work with for the processing of payments are experienced and known for their high security standards.

Are there any online booking fees?

There is a small booking fee of 20/- for each passenger.

Can I reserve a seat on the bus?

A purchased ticket also means a reserved seat on the bus.

How do I book the seat online?

It is extremely simple process: * Select from and to destination * Select the departure date and return date if you wish to book return journey and hit “Search” button * Select trip from the list as per your suitable departure time, fare and comfort. * Give your details for ticket. * Choose the payment option * Confirm your online/offline transaction and receiving of ticket

Is it cheaper to buy tickets on EasyGo.lk?

In most cases ticket prices are the same as at the bus station; however, from time to time we have exclusive offers for easygo.lk customers.

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