Our Terms and Conditions act as guiding principles for using our website, engaging with our platform, and participating in transactions. By accessing our services, you acknowledge and agree to comply with these terms, ensuring a transparent and secure environment for all users. Take the time to read and understand these terms before initiating any transactions on EasyGo.lk.

 

About EasyGo.lk

EasyGo.lk is an online booking platform. We do not operate bus services of our own. To offer a comprehensive choice of bus operators, departure times, and prices, we've partnered with many bus operators.

 

Our Responsibilities Include:

·       Issuing valid digital tickets for our network of bus operators.

          ·       Providing refunds and support in case of cancellations.

·       Offering customer support and information for any delays or inconveniences.

Our Responsibilities Do NOT Include:

·       Guaranteeing the departure/reach time of the bus.

·       Managing the behavior of the bus operator's employees.

·       Ensuring the bus's amenities meet customer expectations.

·       Handling cancellations due to unavoidable reasons.

·       Taking responsibility for lost/stolen/damaged customer baggage.

·       Managing last-minute seat changes to accommodate specific passengers.

Key Points for Passengers:

 

·       Arrival and departure times are tentative; the bus will not leave before the time mentioned on the ticket.

·       Passengers must provide a copy of the ticket and valid identity proof when boarding.

·       In case of a bus change, we'll refund the differential amount if notified within 48 hours of the journey.

1. Acceptance of Terms:

By accessing or using EasyGo.lk, you agree to be bound by these Terms and Conditions. Refrain from using our platform if you disagree with any part of these terms.

 

2. Transactions:

Initiating a transaction on EasyGo.lk constitutes a legally binding offer. We reserve the right to refuse or cancel transactions based on factors like ticket availability, pricing errors, or suspected fraudulent activities.

 

3. Security and Privacy:

Protect your account information and notify us of any unauthorized access. Refer to our Privacy Policy for details on data collection and protection.

 

4. Limitation of Liability:

a. EasyGo.lk is not liable for direct, indirect, or consequential damages from platform use.

b. We do not guarantee the accuracy of information from third-party service providers.

 

5. Amendments and Updates:

We reserve the right to modify, update, or terminate these Terms and Conditions at any time. Review these terms periodically for changes.

 

6. Cancellation Policy:

 

Cancellation:

Tickets booked through EasyGo.lk are cancelable. In case of delayed or failed confirmations, a ticket is considered booked until you create a support ticket for cancellation or contact our support service at +94 727 069 912.

 

Cancellation Window:

You can cancel your seat reservation up to 6 hours before the scheduled departure.

 

7. Refund Process:

Upon receiving your cancellation request through a support ticket, we'll initiate the refund process. Refunds, in the case of a chargeback, will be credited to a Sri Lankan bank account or PayPal.

 

Refund Amount:

The refund amount excludes any service charges or fees from the initial booking. It will be the original seat reservation cost minus applicable charges.

 

Refund Processing Time:

Refunds will be processed within 2 business days after approval. You'll be notified of the refund status after we inspect your cancellation request.